Frequently Asked Questions (FAQs)

1. What services do we offer to researchers?

CRM provides a variety of IT services for researchers, including:

• Access to high-performance computing resources.
• Secure research data storage.
• Remote connectivity through VPN.
• Printing services.
• Software support and installation.

2. Why can't I have MATLAB?

MATLAB is licensed through UAB, and only users with a valid NIU (UAB Identification) can access it. If you qualify, follow the MATLAB installation tutorial.

3. How can I request a new device?

To request new equipment:

1. Contact IT support via the CRM Helpdesk.
2. Provide a justification, including work type and required specifications.
3. Wait for approval and follow further instructions.

4. Can I connect to Eduroam?

Yes, to connect to Eduroam:

1. Search for the "Eduroam" network on your device.
2. Log in using your UAB email and password.

5. Can I connect to my device inside CRM?

Remote access to CRM systems is restricted for security reasons. However, VPN access may be granted upon request.

For VPN setup, follow the VPN tutorial.

6. How can I use the printers?

CRM has shared printers available. To install a printer:

1. Identify the correct printer.
2. Download the printer drivers.
3. Follow the Printer Setup Guide.

7. How can I request the deletion or modification of my data?

If you wish to delete or modify your personal data:

• Send an email to dpo@crm.cat.
• Provide a reason and necessary details.
• Wait for confirmation from IT or administration.

8. What security measures are in place to protect research data?

CRM follows strict cybersecurity protocols, including:

• Safe Data storage.
• Firewall and network monitoring.
• Restricted access to internal systems.
• Regular data backups.
• Two-factor authentication (2FA) for critical systems.

If you suspect unauthorized access, report it immediately to it@crm.cat.